Terms of Use


Terms of Use
1.1  This Agreement by which you agree to abide in exploring and accessing information from this website governs the terms on which you ('the user') are granted access to this website by SIMPLYALPACA. This Website contains proprietary notices and copyright information, the terms of which you agree to observe and follow. If you do not agree to these Terms of Use, please stop using our Site immediately.                                       
1.2  They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on our Site about how our Site operates and the services which are available, including our Privacy Policy and Trading Terms (if applicable).We reserve the right to change these Terms of Use from time to time without prior notice by changing them on our Site.

2. Accessing our Site
2.1  We cannot guarantee that our Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of our Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt our Site or any computer system, server, router or any other internet-connected device. 

3. Exclusion of Liability: Viruses, worms, Trojan horses and other potentially destructive programmes
3.1  You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our Site and is compatible with our Site. You will assume the responsibility of ensuring that programmes or other data down loaded or otherwise received from our or via our website are free from viruses, worms, Trojan horses or other items of a destructive nature.
3.2  You also understand that we cannot and do not guarantee or warrant that any content on our Site will be free from infection, viruses and/ or other code that has contaminating or destructive properties and that in no circumstances will SIMPLYALPACA be liable to you for any direct, indirect, consequential, special or other damage howsoever resulting from the use of this website or any other website connected to the website by means of a hypertext link or otherwise. 

4. Data security
4.1  SIMPLYALPACA will take reasonable steps to ensure that data transmitted electronically to us via this site or otherwise, and stored by us, is not accessed by unauthorised third parties.
4.2  You accept the risk that data transmitted electronically to us via this website or otherwise may be intercepted before reaching us, or accessed from our data storage means by third parties unauthorised by us, and may be exploited unlawfully by such unauthorised third parties. We do not assume responsibility for guarding against the acts of such unauthorised third parties.
4.3  Connected sites: SIMPLYLPACA make no representations as to the security, quality or property of any website, which may be accessed through this website. Connected websites accessed through this website are independent websites over which SIMPLYALPACA does not exercise any control, whether financial, editorial, or of any other kind and are not in any way endorsed by SIMPLYALPACA.

5. Information contained in this website
5.1  Information contained in this website may contain technical inaccuracies or typographical mistakes. Information may be changed or updated without notice and any queries relating to the information including queries as to its recency and accuracy should be made via the Contact Us page on the website
5.2  All information made available from within this website is provided 'as is' for information purposes only and without warranty of any kind, either express or implied, including, but not limited to, any warranties as to non-infringement, merchantability or fitness for a particular purpose.

6. Intellectual property rights
6.1  SIMPLYALPACA is, unless otherwise stated, the owner of copyright and database right in this website and its contents. No part of this website may be published, distributed, extracted, re-utilised or reproduced in any material form (including photocopying or storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication).
6.2  Licence for personal use: You may view our website electronically and you may, for your personal use only, save to your individual storage medium extracts from our website.
6.2  This licence does not permit incorporation of the extracted material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of the website may be distributed or recopied, modified, published, transmitted, transferred, sold, or used to create derivative works from, or in any way exploit, the name, SIMPLYALPACA and its trade marks, logos or other proprietary marks, or any of the content of our Site, in whole or in part, except as provided in these Terms of Use. SIMPLYALPACA reserves the right at any time at its discretion to withdraw or modify the licence set out above.

Trading Terms
1.1  In consideration of SIMPLYALPACA allowing you to access our website ('website') you agree to be bound by the terms of use and if you purchase goods using our website you agree to be bound by the terms and conditions of sale.
1.2  The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products and services (each a “Service” or, two or more, the “Services”) from the Site. By ordering any Services from our Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent.
1.3  We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

2.  CONDITIONS
2.1  Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
2.2  These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Clicking for an order shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
2.5 Any complaints should be addressed to the Seller's address stated in clause 1.5.

3. ORDERING
3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified by the Seller and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
3.3 When making an order through this Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process section within the website.

4. PRICE AND PAYMENT
4.1 The price of the Goods to UK based Buyers shall be in £GBP at the level stipulated on the Website. The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.
4.2 After the order is received the Seller shall confirm to the Buyer the details, description and price for the Goods. Payment of the price must be made in full before dispatch of the Goods by the Seller.
4.3  Goods supplied to buyers from outside the UK will have provided to them a separate price estimate to include delivery, as part of the order acceptance process.

5. RIGHTS OF SELLER
5.1 The Seller reserves the right periodically to update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
5.2 The Seller reserves the right to withdraw any Goods from the Website at any time.   
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

6. WARRANTY
6.1 The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose. 
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.2  We have taken reasonable steps to display as accurately as possible the colours and other detailing of our Services in the images that appear on our Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the Service(s) upon delivery.

8. Security 
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.1  
We understand that you may have concerns about security on the internet. Our Site uses a secure server in our online ordering process to protect your personal information.
8.2  When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode. 
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.3  We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

9. DELIVERY
9.1 Goods supplied to Buyers within the UK will normally be delivered within 7 working days of acceptance of order. Orders made after 10am on a Friday will be posted on the following Monday. Goods supplied to buyers from outside the UK will have provided to them a separate time of delivery estimate as part of the order acceptance process. Buyers from outside the UK will be responsible for obtaining any relevant import licence and for payment of any Customs duties.         
9.2. Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. 
9.3  In the event of a loss of package the Buyer should contact the Seller and a replacement will be dispatched. The Seller will undergo necessary procedure to claim loss of package from the Royal Mail.
9.4  Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods. 

10 CANCELLATION AND RETURN
10.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller via phone, email or post within 14 working days of delivery, if the Goods are damaged or do not comply with the order. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
10.2  Where a claim of defect or damage is made the Buyer shall be entitled to a full refund (including delivery costs) if the Goods are in fact defective.
10.3  Goods can be returned, we suggest, either by courier or by recorded delivery mail or other form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents. Good can be exchanged or refunded if the ordered size is found to be inappropriate. The Buyer will be under a duty to take good care of the Goods until they have been returned.The Buyer will receive a refund of all monies paid for the Goods within 30 days of cancellation.
10.4  Where returned Goods are found to be damaged through no fault of the Seller, the Buyer will be liable for the cost of the Goods.

11  LIMITATION OF LIABILITY
11.1  Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller, the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever. 
11.2 FORCE MAJEURE: The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, (Force Majeure) and the Seller shall be entitled to a reasonable extension of its obligations.

PRIVACY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.  By visiting, you are accepting the practices described in this Privacy Policy notice. 

Information You make available to us
We use the information that you provide for such purposes as responding to your requests and  confirming details.We will never knowingly collect sensitive information about you without your explicit consent

What information do we collect, and why do we collect it?
Financial Details
SimplyAlpaca use PayPal for all transactions and no information is held by us. 
 
Automatic Information
We receive and store certain types of information whenever you interact with www.simplyalpaca.co.uk.  We use a "cookie" or your IP Address to recognise your computer. Cookies are small pieces of information that are stored by your browser on your hard drive. They are perfectly safe and do not contain any personally identifying information. We use this information to customise and accelerate visitors' experience with SimplyAlpaca according to expressed preferences, and to track overall website usage patterns and statistics.The information collected in this way can be used to identify you unless you modify your browser settings by disabling cookies. However, cookies allow you to take full advantage of some of our best features, and we recommend that you leave them turned on.

Do SimplyAlpaca share the information it receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We only share customer information with companies and individuals to perform functions on our behalf or unless we are instructed to do so by a recognised legal authority. Examples include fulfilling orders, delivering packages and providing customer service.

Protection of SimplyAlpaca and Others
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of SIMPLYALPACA, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Your Consent
By using our website, you consent to the collection and use of your information by us. Your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the United Kingdom law. If you have any concern about privacy at SIMPLYALPACA please send us a thorough description via our contact us page, and we will try to resolve it. Our business changes constantly. This Notice and the Terms of Use will change also; use of any gathered information is subject to the Privacy Notice in effect at the time of use. All changes to our privacy policy will be updated on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. All changes to our privacy policy will be updated on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
You can enquire about the information that you have given us by contacting us.